On-Site Credits: Funds deposited to your Upgrader.com account are converted into on-site credits. These credits may be used to participate in various sweepstakes or to redeem prizes.

Prizes: Prizes may include physical items, which can be shipped or transferred based on availability and location. Prizes can also get exchanged for crypto currencies.

Deposits: All deposits are handled via third-party providers, including Zen.com, Swapped.com and Skinsback.com. Deposits are final, and no refunds will be issued.

Withdrawals: Prizes or credits can be withdrawn as physical goods subject to availability and local restrictions or exchanged into cryptocurrencies. Import taxes and other fees may occur on the user's end when shipping prizes to certain locations.

Users are responsible for ensuring their shipping information is accurate. Shipping times may vary based on location, and Upgrader.com is not responsible for delays due to customs or third-party logistics providers.

Any attempts to hack, abuse or exploit our systems may lead to a permanent account closure at our discretion. We reserve the right to withhold any on-site credits or prize withdrawals in that case.

Item Redemption: When you choose to redeem an item for physical delivery, we may request specific details, such as your shipping address, email, or size preferences. If any provided information is incomplete or inaccurate, we reserve the right to cancel your order, issue a refund, or charge an additional fee to cover extra work required to resolve issues. We are not responsible for delays or delivery failures resulting from incomplete or incorrect information provided by you.

Delivery Fees: You are solely responsible for all delivery-related costs, including any customs or importation fees incurred during shipment. These costs will be displayed to you at the time of redemption. If import fees apply, you can contact our support team to confirm the shipment location before redeeming your Items.

Delivery Delays: If an external event beyond our control causes a delay in the delivery of your selected Items, we will notify you promptly and take steps to minimize the delay's impact. While we are not liable for such delays, if the expected delay is substantial, you may opt to cancel the order and receive a refund for any undelivered Items.

Failure to Accept Delivery: If an Item is delivered when you are unavailable, you may receive instructions for rescheduling or retrieving the delivery from a nearby location. Should you fail to follow these instructions to arrange a redelivery or collect the Item(s), we reserve the right to issue a refund.

Faulty or Damaged Items: If you receive an Item that is damaged or defective, please contact our support team. In some cases, we may request that you return the Item before issuing a refund, and we will cover return shipping costs for damaged or faulty Items.

Lost Items: If you believe your Item(s) were lost during transit, please reach out to our support team for assistance. We may require evidence of non-receipt, and a refund may not be issued if sufficient evidence is not provided.

Out-of-Stock Items: Occasionally, we may be unable to source a specific redeemed Item. In such cases, you will have the option to exchange the out-of-stock Item for one of equal or lesser value or convert it to credits.

Refunds: To qualify for a refund under this policy, you must meet one of the listed conditions and return any Items for which you are seeking a refund, covering the return shipping cost unless otherwise specified.

FIAT Deposits: Fees for FIAT deposits are displayed by the payment processor at the time of the transaction. Upgrader.com is not responsible for these fees.

Crypto Deposits: Cryptocurrency deposits are subject to network fees, which are not controlled by Upgrader.com. These fees must be paid by the user.

No refunds are offered for any deposits.

Company's Rights: Upgrader.com reserves the right to suspend or terminate your account at any time and without prior notice.

User Misconduct: Accounts may be terminated for violations of these Terms or for other malicious activities. In such cases, only funds acquired legitimately may be withdrawn.

User Request: If you wish to close your account, contact live support. Requests will be processed within 30 days.

Definition: "User Content" refers to all content submitted, transmitted, or posted by users, including usernames and chat messages.

Ownership: Users retain all rights to their User Content. However, Upgrader.com does not claim ownership and reserves the right to monitor or remove any content deemed inappropriate.

Usage: By submitting User Content, you grant Upgrader.com a non-exclusive, royalty-free license to use it solely for operating the website.

We reserve the right to remove content that violates not only these Terms but also any community standards or guidelines we may issue.

Free Entry: Upgrader.com offers sweepstakes game modes that are free to enter, while also allowing users to deposit funds to participate.

Modifications: We reserve the right to change game modes, sweepstakes, and rewards at any time.

Responsible Gaming: If you experience any discomfort, addiction, or financial difficulty due to gameplay, please seek professional help.

Technical Issues: Any technical issues (visual or auditory glitches) do not entitle the user to refunds, and Upgrader.com assumes no liability for such occurrences.

Upgrader.com is not responsible for technical issues arising from your device or connection.

Provably Fair: All game outcomes are determined by a provably fair backend system. You can verify all of your outcomes via our fairness tab here

We do not provide compensation for inadvertent actions such as misclicks.

For any technical issues caused by our platform, contact our support for assistance.