frequently asked questions

What is Upgrader.com?

Upgrader.com is a site where you open mystery boxes and play games to win real products, like phones, sneakers, watches and gaming gear. The games are Cases, Battles, Deals, Mines, Keno, Plinko and Crash. Wins go to your balance, and you can spend it on products in the marketplace that we ship to you.

Is Upgrader.com legitimate?

Yes. Every result is fixed before the round starts and can't be changed afterwards. Depending on the game, it comes from a seed whose hash you see in advance, a public EOS block (Battles) or Crash's pre-built hash chain. On most games you can also set your own client seed. The Fairness page shows how to check Cases, Battles, Deals, Mines, Keno and Crash.

Which games can I play?

Cases: open a mystery box and win one of the items listed on it. The odds are shown before you open. Battles: open the same cases as other players, round by round. The winner takes every item. Deals: pick the items you want and set your stake. A lower stake means a lower chance to win them. Mines: uncover tiles and cash out before you hit a mine. Every safe tile raises the multiplier. Keno: pick up to 10 numbers and get paid by how many of them are drawn. Plinko: drop a ball through the pegs and win the multiplier it lands on. You choose the rows and the risk. Crash: the multiplier climbs until it crashes. Cash out before it does, by hand or with auto cashout. Community cases, made by other players, are listed under Cases.

How can I deposit on Upgrader.com?

Sign in and open the Wallet at the top right, then choose Deposit. You can pay by card (Visa or Mastercard), crypto, gift cards, or with CS2 and Rust skins.

Can I own multiple accounts on Upgrader.com?

Yes, as long as you use them fairly. Using your own referral code to earn affiliate commission, or any other kind of abuse, is not allowed and can get your accounts restricted.

Can I play for free on Upgrader.com?

Yes. After you sign up, enter a referral code on the Welcome bonus page to unlock your free cases. On top of that there are rains in chat for players at level 10 or higher with at least $10 deposited in the last 7 days, a daily case based on what you wagered in the last 30 days, and rakeback on every bet. We post giveaways and codes on our socials: Twitter Discord

Can I get sponsored on Upgrader.com?

Yes, we sponsor creators on most platforms. Email [email protected] with: Links to your channels Your rates Stats from past partnerships, if you have any Replies can take a few days, and live support can't speed up marketing emails.

What is the return policy for physical items on Upgrader.com?

Redeeming a physical prize is final. We refund in two cases: Shipping delays: if an order is badly delayed, contact support to ask for a refund on the undelivered item. These refunds are at our discretion. Faulty or damaged items: if an item arrives damaged or doesn't match its description, you can get a refund. If something is wrong with an order, message support and we'll sort it out.

How does the deposit bonus work with affiliate codes?

While you have someone's affiliate code, you get a 3% bonus on every deposit, capped at $50 per 24 hours. It stacks with any other deposit bonus you qualify for and has a 1x wager.

How does the wager requirement work?

Deposits, bonuses and some rewards can come with a wager requirement: an amount you need to bet before you can withdraw. Every bet counts its full stake toward it, on every game, whether it wins or loses.

My question is not listed here.

Message our live support through the chat icon at the bottom right of the site.